Hello Switzerland - Eisbär now also delivers to Switzerland.

Shipping
How much does shipping cost, and where do you deliver?

Shipping costs depend on the delivery country and the selected service.

Delivery countries / shipping costs:
Deliveries to Austria and Germany are free of charge for orders of €39 or more.

Within Europe, we offer free shipping on orders of €49 or more.

  • Within Austria: €3.95
  • Germany (excluding islands): €4.95
  • Europe: €8.99
    (Belgium, Czech Republic, Denmark, Spain, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia)€
  • Switzerland: 8.99

Deliveries to Switzerland:
All prices for customers based in Switzerland are displayed in CHF. These prices are exempt from VAT.
Please note that you are responsible for paying import VAT and customs duties.

For express delivery, please contact us separately. Go to the contact form
Which shipping carrier will deliver my package?

We usually ship with GLS, Hermes or DHL, depending on your delivery location.
How long does shipping take?

Your order will be handed over to the shipping service within 24 hours.

Delivery time:
Depending on weather conditions and the season, your order will arrive as follows:

  • Austria: 1-3 days
  • Germany: 2-3 days
  • Europe: 3-7 days
I am waiting for my delivery - can I track the shipment?

As soon as your package is on its way, you will receive an email from us. It will contain your tracking code from the shipping carrier. Normally, your shipment will be ready to track within 24 hours of receiving the email. 
Deliveries to Switzerland

Deliveries to Switzerland:
All prices for customers based in Switzerland are displayed in CHF. These prices are exempt from VAT.
Please note that you are responsible for paying any import VAT and customs duties.

Shipping costs:
up to €48.99: €8.99
from €49.00: €0.00

Returns
How does the return process work?

Please register your return in our returns portal: Go to the returns portal

  • You can exchange or return your order within 14 days of receiving the goods
  • It is sufficient to register your return request in our returns portal.
  • We will provide you with a GLS shipping label and will deduct €3 from the credit amount for each return within Austria and Germany.
  • For eligible returns or exchanges, the return fee is waived.
  • For all orders from other countries, please ship them yourself at your own expense.

Important: Please keep the proof of drop-off until the process is completed.
How do I get a return label?

You can manage your return yourself in our returns portal:

Go to returns portal

To register your return, you will need your order number and the email address used to place the order.

For Austria and Germany, we provide a prepaid GLS return label there.
Is it possible to exchange the item?

Exchanging your order is of course possible.

Provided that the item you want is available, you can submit your exchange request in our returns portal.