Contact

Here you can contact us with any questions about our products, delivery or payment.

If you have any questions about your order, please have your order number ready. You can find it on the order confirmation, the delivery note, or, if you are a registered customer, in your customer account.

Contact form

Shipping

Shipping costs depend on the destination country and the selected service.

Shipping countries / Shipping costs:
Deliveries to Austria and Germany are free of charge for orders over €39 .

Within Europe, we offer free shipping on orders over €49.

Within Austria: €3.95
Germany (excluding islands): €4.95
Europe: €9.99
(Belgium, Czech Republic, Denmark, Spain, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia)

We usually ship with GLS, Hermes or DHL, depending on your delivery location.

Your order will be handed over to the shipping service within 24 hours.

Delivery time :
Depending on weather conditions and season, your delivery will arrive as follows:

Austria: 1-3 days
Germany: 2-3 days
Europe: 3-7 days

As soon as your parcel is on its way, you will receive an email from us. This email will contain your tracking code from the shipping provider. Your shipment is usually available for tracking within 24 hours of receiving the email.

For orders placed from 1 December 2025 onwards, we are extending the return period until 31 January 2025.

This way you can order early, but the recipients can still return the gift after the Christmas holidays.

We offer all customers who order from our online shop from December 1st onwards the option to return items up to and including January 31st, 2026.

This extends the usual return period by up to 6 weeks.

This allows you to order Christmas presents early and still return them if you don't like them.

Returns

Please register your return in our returns portal within 14 days of receiving your delivery.

Go to the returns portal

All you need is the order number and the email address associated with the order.

You can find both in the order confirmation.

Return

Returns can be sent back within 14 days of receiving the order.
Please note the extended return deadlines during the Christmas season.

Payment

Payment is possible via credit card, PayPal, Klarna and bank transfer.

Refunds are issued using the same payment as the original transaction.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Exchanging your order is of course possible.

Provided that your desired item is available, you can submit your exchange request in our returns portal .