Right of withdrawal and instructions on withdrawal for consumers under Section 1 of the Consumer Protection Act (KSchG):

Cancellation policy

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us,
Eisbär Sportmoden GmbH, Hauptstraße 15, A-4101 Feldkirchen/Donau
Email: support@myeisbaer.com Web: www.myeisbaer.com
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We cover the return shipping costs in Austria and Germany. In all other countries, you bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

The right of withdrawal does not apply to distance contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer, and to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

If you return the delivered goods to us within the cancellation period without an expressly declared cancellation, we will treat this as a cancellation and the cancellation consequences explained above will apply.

Sample cancellation form:

If you wish to cancel the contract, please fill out this form and return it to Eisbär Sportmoden GmbH, Hauptstraße 15, A-4101 Feldkirchen/Donau, Austria, Email: support@myeisbaer.com

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*).

Goods ordered on (*)

Goods received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notifications on paper)